You can always expect Matriks
products to be available for the latest version of Microsoft Dynamics NAV
Customers should always contact their partner for support on Matriks product
related issues. The partners know the customers solutions better than we do.
Please contact you partner for support.
Partners are always welcome to contact us for product related issues. If the
problem is relates to a bug in our software we of course fix the problem at
no charge. If the problem however is not related to a bug in our software
(i.e. customization in the customer’s solution), we will charge our
normal hourly rate for support. Please see our pricelist for further
SLA (Service Level Agreement)
We are committed to responding to all service requests within 48 hours. This
is not that same as the request will be closed
within 48 hours. The will always aim at helping our customers and partners as
fast as possible but the turnaround time for a request very much depends on
the complexity of the request.
We are committed to make our software available on
the newest platform as soon as possible and no later than 2 month after the
release of a new Microsoft Dynamics NAV version. We always strive to use as
much standard functionality as possible. We want to leave the smallest
footprint possible in the standard functionality.
We are committed to supporting our products on the must current Microsoft
Dynamics NAV platform and the previous version. For products version that
relates to older versions of the Microsoft Dynamics NAV platform please expect
longer turnaround times and we may charge a fee for the service.
Matriks is committed to supporting our customers and partners
with all kind of product related services. Your are always welcome to contact
us at: firstname.lastname@example.org
We kindly ask you to prepare a clear and precise description of your problem.
This will help us in helping you.
For support escalation you can contact us at this phone number: +45 36 99 14
Please contact us for questions or information in general at email@example.com