{"id":9509,"date":"2026-11-11T11:33:51","date_gmt":"2026-11-11T11:33:51","guid":{"rendered":"https:\/\/matriks.com\/?page_id=9509"},"modified":"2026-11-11T11:33:51","modified_gmt":"2026-11-11T11:33:51","slug":"bc-supportvereinbarung-sla","status":"publish","type":"page","link":"https:\/\/matriks.com\/de\/ydelser\/bc-supportaftale-sla\/","title":{"rendered":"BC Supportvertrag (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9509\" class=\"elementor elementor-9509\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735efa1 e-con-full e-flex e-con e-parent\" data-id=\"735efa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dfcab4 elementor-widget elementor-widget-heading\" data-id=\"9dfcab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Dienstleistungen<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e180637 elementor-widget__width-initial elementor-widget elementor-widget-einar_core_section_title\" data-id=\"e180637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tBC Supportvertrag (SLA)\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c5591 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e4c5591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sichere Unterst\u00fctzung f\u00fcr Ihr Business Central mit garantierten Reaktionszeiten, direkter Zugang zu unserem Customer Success Team und einem festen monatlichen Preis. W\u00e4hlen Sie das Niveau aus, das Ihren Anforderungen entspricht.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f1d15 elementor-widget elementor-widget-button\" data-id=\"d4f1d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@matriks.com?subject=BC%20Supportaftale%20(SLA)\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktieren Sie uns f\u00fcr eine Supportvereinbarung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a547de7 e-con-full e-flex e-con e-parent\" data-id=\"a547de7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c3563 elementor-widget elementor-widget-heading\" data-id=\"48c3563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Sicherheit in der Betriebsf\u00fchrung<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5de891 elementor-widget elementor-widget-text-editor\" data-id=\"d5de891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Betriebsf\u00e4higkeit Ihrer IT-L\u00f6sung ist f\u00fcr das Gesch\u00e4ft von entscheidender Bedeutung. Eine Matriks SLA legt die Rahmenbedingungen f\u00fcr die Supportleistungen fest, die Sie als Kunde in Anspruch nehmen k\u00f6nnen, und bietet gleichzeitig Zugang zu einer Reihe von Kundenvorteilen bei uns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad40cf1 elementor-widget elementor-widget-text-editor\" data-id=\"ad40cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Umfasst<\/strong> Microsoft Dynamics 365 Business Central und verwandte Zusatzprodukte von Drittanbietern. <a href=\"https:\/\/matriks.com\/de\/produkte\/\">Sehen Sie sich die Produkt\u00fcbersicht an<\/a>.<\/li><li><strong>Direkter Zugang<\/strong> An unser Customer Success Team k\u00f6nnen Sie telefonisch und per E-Mail wenden. Die Telefonnummer ist montags bis donnerstags von 08:30 bis 16:00 Uhr und freitags von 08:30 bis 15:30 Uhr erreichbar.<\/li><li><strong>Alle Anfragen<\/strong> Ist in unserem Ticketsystem als Fall registriert und nach Schweregrad eingestuft.<\/li><li><strong>Specialanpassungen<\/strong> Kann nach einer Onboarding-Phase aufgenommen werden, in der die Codequalit\u00e4t \u00fcberpr\u00fcft, bewertet und schriftlich von Matriks genehmigt wird.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-771abbc e-con-full e-flex e-con e-parent\" data-id=\"771abbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4666d3 elementor-widget elementor-widget-heading\" data-id=\"c4666d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">W\u00e4hlen Sie das Niveau aus<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60eb8d6 elementor-widget elementor-widget-heading\" data-id=\"60eb8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Drei Stufen, damit Sie diejenige ausw\u00e4hlen k\u00f6nnen, die zu Ihnen passt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1282583 e-con-full e-flex e-con e-child\" data-id=\"1282583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d19ff16 e-con-full e-flex e-con e-child\" data-id=\"d19ff16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3882bee elementor-widget elementor-widget-heading\" data-id=\"3882bee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gesch\u00e4ft<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-051c872 elementor-widget elementor-widget-heading\" data-id=\"051c872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">250 EUR<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5daa6c3 elementor-widget elementor-widget-text-editor\" data-id=\"5daa6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>pro Monat zzgl. MwSt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a90a35 elementor-widget elementor-widget-text-editor\" data-id=\"0a90a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Grundlegende Supportleistungen mit garantierten Reaktionszeiten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85cb990 elementor-widget elementor-widget-text-editor\" data-id=\"85cb990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telefon und Matriks Ticket System<\/li><li>Antwortzeit bei kritischen Fehlern: 6 Stunden<\/li><li>Antwortzeit bei wesentlichen Fehlern: 12 Stunden<\/li><li>Antwortzeit bei wichtigen Fehlern und Support: 24 Stunden<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d4150b e-con-full e-flex e-con e-child\" data-id=\"3d4150b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca80be7 elementor-widget elementor-widget-heading\" data-id=\"ca80be7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Pro<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435aff3 elementor-widget elementor-widget-heading\" data-id=\"435aff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">500 EUR<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97a1eb elementor-widget elementor-widget-text-editor\" data-id=\"b97a1eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>pro Monat zzgl. MwSt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8804c77 elementor-widget elementor-widget-text-editor\" data-id=\"8804c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alles aus dem Bereich Business, mit schnellerer Reaktionszeit und \u00dcberblick \u00fcber Upgrades.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-847aafc elementor-widget elementor-widget-text-editor\" data-id=\"847aafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Antwortzeit bei kritischen Fehlern: 3 Stunden<\/li><li>Antwortzeit bei wesentlichen Fehlern: 6 Stunden<\/li><li>Antwortzeit bei wichtigen Fehlern und Support: 12 Stunden<\/li><li>Versionen\u00fcberwachung<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb2b7fc e-con-full e-flex e-con e-child\" data-id=\"bb2b7fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f5de21 elementor-widget elementor-widget-heading\" data-id=\"4f5de21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enterprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f660be4 elementor-widget elementor-widget-heading\" data-id=\"f660be4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">800 EUR<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3cd26 elementor-widget elementor-widget-text-editor\" data-id=\"6f3cd26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>pro Monat zzgl. MwSt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32126c4 elementor-widget elementor-widget-text-editor\" data-id=\"32126c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alles von Business Pro, mit der schnellsten Reaktionszeit und intensiveren Nachverfolgung.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2aa2c elementor-widget elementor-widget-text-editor\" data-id=\"0a2aa2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Antwortzeit bei kritischen Fehlern: 2 Stunden<\/li><li>Antwortzeit bei wesentlichen Fehlern: 4 Stunden<\/li><li>Antwortzeit bei wichtigen Fehlern und Support: 6 Stunden<\/li><li>Ticket Manager<\/li><li>Gesch\u00e4ftsentwicklung\/KAM mit halbj\u00e4hrlichem Statusmeeting<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32241d1 e-con-full e-flex e-con e-parent\" data-id=\"32241d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421098d elementor-widget elementor-widget-heading\" data-id=\"421098d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00dcbersicht<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a481b elementor-widget elementor-widget-heading\" data-id=\"30a481b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vergleichen Sie die Werte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7a057 elementor-widget elementor-widget-text-editor\" data-id=\"fc7a057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"overflow-x:auto\"><table style=\"width:100%;border-collapse:collapse;font-size:16px;line-height:1.4\"><thead><tr><th style=\"text-align:left;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Dienstleistungen<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Gesch\u00e4ft<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Business Pro<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Enterprise<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Preis pro Monat zzgl. MwSt.<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">250 EUR<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">500 EUR<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">800 EUR<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Telefon<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Matriks Ticket-System<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Antwortzeit, kritische Fehler (Kategorie 1)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 Stunden<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">3 Stunden<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">2 Stunden<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Antwortzeit, wesentliche Fehler (Kategorie 2)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">12 Stunden<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 Stunden<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">4 Stunden<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Antwortzeit, wichtige Fehler und Support (Kategorie 3)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">24 Stunden<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">12 Stunden<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 Stunden<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Ticket Manager<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Versionen\u00fcberwachung<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Gesch\u00e4ftsentwicklung\/KAM<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><\/tbody><\/table><\/div><p style=\"font-size:14px;line-height:22px;color:#666666;margin-top:12px\">\u2713 Die Leistung ist inbegriffen \u00d7 Die Leistung ist nicht im Preis inbegriffen und kann nicht separat bestellt werden<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3fb41a elementor-widget elementor-widget-text-editor\" data-id=\"f3fb41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Antwortzeit<\/strong> Die Zeitspanne zwischen der Erstellung eines Tickets und dem Beginn der Fehlersuche oder der Behebung der Fehler. Sie gilt f\u00fcr Fehler der Kategorien 1 bis 3 und wird innerhalb der normalen Arbeitszeit berechnet. Es handelt sich also nicht um die gleiche Zeitspanne wie die Zeit f\u00fcr die L\u00f6sung des Problems.<\/p><p><strong>Fehlkategorien:<\/strong> Die Kategorie 1 (kritisch) bedeutet, dass das System f\u00fcr alle Benutzer nicht zug\u00e4nglich ist. Die Kategorie 2 (wesentlich) bedeutet, dass betriebskritische Prozesse nicht durchgef\u00fchrt werden k\u00f6nnen oder dass mehrere Benutzer keinen Zugriff haben. Die Kategorie 3 (wichtig) bedeutet, dass wichtige Prozesse nicht durchgef\u00fchrt werden k\u00f6nnen und es keine angemessene manuelle L\u00f6sung gibt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e562be e-con-full e-flex e-con e-parent\" data-id=\"0e562be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd333fb elementor-widget elementor-widget-heading\" data-id=\"cd333fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">So funktioniert es<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e682f elementor-widget elementor-widget-heading\" data-id=\"15e682f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Das ist inbegriffen und das ist nicht<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c6d5cd e-con-full e-flex e-con e-child\" data-id=\"0c6d5cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b7543f0 e-con-full e-flex e-con e-child\" data-id=\"b7543f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2350559 elementor-widget elementor-widget-heading\" data-id=\"2350559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inkludiert<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c04db0 elementor-widget elementor-widget-text-editor\" data-id=\"8c04db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Zugang zum Customer Success Team per Telefon und E-Mail<\/li><li>Die Registrierung, Kategorisierung und Abwicklung Ihrer Anfragen<\/li><li>Garantierte Reaktionszeiten bei Fehlern der Kategorien 1 bis 3<\/li><li>Ergebnisse nach Level: Ticket Manager, Versionen\u00fcberwachung und halbj\u00e4hrliches Statusmeeting<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-731275b e-con-full e-flex e-con e-child\" data-id=\"731275b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b14968a elementor-widget elementor-widget-heading\" data-id=\"b14968a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Getrennt abgerechnet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d1e3b elementor-widget elementor-widget-text-editor\" data-id=\"77d1e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Diagnose, Fehlerbehebung und sonstiger Support nach vereinbarter Stundenpreis<\/li><li>Neue Aufgaben und \u00c4nderungen<\/li><li>Sch\u00e4tzung, Planung und Umsetzung von Upgrades<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af19b0e e-con-full e-flex e-con e-child\" data-id=\"af19b0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1155516 elementor-widget elementor-widget-heading\" data-id=\"1155516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Die Vereinbarung und Ihre Rolle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78822bd elementor-widget elementor-widget-text-editor\" data-id=\"78822bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>6 Monate unbefristete Laufzeit, anschlie\u00dfend automatische Verl\u00e4ngerung um 6 Monate, sofern die Vereinbarung nicht sp\u00e4testens 3 Monate vor Ablauf gek\u00fcndigt wird<\/li><li>Rechnungen in Abst\u00e4nden von 3 Monaten<\/li><li>St\u00e4ndige Weiterentwicklung Ihrer L\u00f6sung, aktualisierte Dokumentation, remote Zugriff auf die Systeme und aktive Mitwirkung bei der Fehlerbehebung<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa660c6 e-con-full e-flex e-con e-parent\" data-id=\"aa660c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfc206 elementor-widget elementor-widget-heading\" data-id=\"9bfc206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Kontakt<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a306fef elementor-widget elementor-widget-heading\" data-id=\"a306fef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Welches Niveau ist f\u00fcr Sie geeignet?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500769c elementor-widget elementor-widget-text-editor\" data-id=\"500769c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Schreiben Sie uns Bescheid, wie Sie Business Central heute nutzen, damit wir Ihnen helfen k\u00f6nnen, das richtige Niveau auszuw\u00e4hlen. Die Besprechung ist unverbindlich. Die Bedingungen sind in der eigentlichen SLA-Vereinbarung aufgef\u00fchrt, die wir Ihnen gerne zusenden.<\/p><p>Telefon: <a href=\"tel:+4544142440\">+45 44 14 24 40<\/a><br>E-Mail: <a href=\"mailto:info@matriks.com\">info@matriks.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e7d12 elementor-widget elementor-widget-button\" data-id=\"11e7d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@matriks.com?subject=BC%20Supportaftale%20(SLA)\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktieren Sie uns f\u00fcr eine Supportvereinbarung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ydelser BC Supportaftale (SLA) Fast support til jeres Business Central med garanterede responstider, direkte adgang til vores Customer Success Team og en fast m\u00e5nedlig pris. V\u00e6lg det niveau, der passer til jeres behov. Kontakt os om en supportaftale Tryghed i driften Driften af jeres IT-l\u00f8sning er forretningskritisk. En Matriks SLA fastl\u00e6gger rammerne for den support, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-9509","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BC Supportaftale (SLA) til Business Central | Matriks<\/title>\n<meta name=\"description\" content=\"Fast support til Business Central med garanterede responstider. 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