{"id":7477,"date":"2024-04-29T14:31:19","date_gmt":"2024-04-29T14:31:19","guid":{"rendered":"https:\/\/matriks.com\/?page_id=7477"},"modified":"2025-10-27T11:15:23","modified_gmt":"2025-10-27T11:15:23","slug":"support","status":"publish","type":"page","link":"https:\/\/matriks.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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Back to Products<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tSupport\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can always expect Matriks' products to be available for the latest version of Microsoft Dynamics NAV.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customers<\/strong><\/p>

Customers should always contact their partner for assistance with Matriks product related issues. The partners know the customers' solutions better than we do. Please contact your partner for assistance.<\/p>

Partner<\/strong><\/p>

Partners are always welcome to contact us with product-related questions. If the problem is related to a bug in our software, we will of course fix the problem free of charge. However, if the issue is not related to a bug in our software (ie customization in the customer's solution), we will charge our normal hourly rate for support.<\/p>

SLA (Service Level Agreement)<\/strong><\/p>

We are committed to responding to all service requests within 48 hours. This does not mean that the case will be closed within 48 hours. We will always aim to help our customers and partners as quickly as possible, but the response time for an inquiry is highly dependent on the complexity of the request.<\/p>

Product roadmap<\/strong><\/p>

We are committed to making our software available on the latest platform as soon as possible and no later than 2 months after the release of a new Microsoft Dynamics NAV version. We always strive to use as much standard functionality as possible. We want to leave \u2013 as small a footprint as possible \u2013 in the standard functionality.<\/p>

Support Lifecycle<\/strong><\/p>

We are committed to supporting our products on the current Microsoft Dynamics NAV platform and the previous version. For product versions that relate to older versions of the Microsoft Dynamics NAV platform (or Navision), you must expect longer support times of - and we may charge a fee for the service.<\/p>

Contact<\/strong><\/p>

Matriks is committed to supporting our customers and partners with all kinds of product-related services. You are always welcome to contact us at: support@matriks.com.\n We ask you to prepare a clear and precise description of your problem. This will help us to help you. We also provide remote support to our customers via remote control.\u00a0support@matriks.com.<\/a>\u00a0We ask you to provide a clear and precise description of your problem. This will help us assist you more effectively. We also offer remote support to our customers via remote control.

<\/span><\/span><\/em>Download TeamViewer client<\/a><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tWe work with some of Scandinavia's strongest companies. Should we also work with you?\t\t\t<\/h4>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us today<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\n\t\n\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\"\"\/\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/span>\n\t<\/span>\n<\/span>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. Partner Partnere er altid […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-7477","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - Matriks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matriks.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Matriks\" \/>\n<meta property=\"og:description\" content=\"\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. 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Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. 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