{"id":7477,"date":"2024-04-29T14:31:19","date_gmt":"2024-04-29T14:31:19","guid":{"rendered":"https:\/\/matriks.com\/?page_id=7477"},"modified":"2026-10-09T09:59:01","modified_gmt":"2026-10-09T09:59:01","slug":"stoette","status":"publish","type":"page","link":"https:\/\/matriks.com\/no\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7477\" class=\"elementor elementor-7477\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ccfefb e-flex e-con-boxed e-con e-parent\" data-id=\"3ccfefb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-12b8150 e-con-full e-flex e-con e-child\" data-id=\"12b8150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2cab1e elementor-widget elementor-widget-text-editor\" data-id=\"c2cab1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/no\/produkter\/\">\u00ab Tilbake til produkter<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959fbce elementor-invisible elementor-widget elementor-widget-einar_core_section_title\" data-id=\"959fbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tSupport\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb67f0 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5cb67f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan alltid forvente at Matriks-produkter er tilgjengelige for den nyeste versjonen av Microsoft Dynamics NAV.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611b8b6 elementor-widget elementor-widget-text-editor\" data-id=\"611b8b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Kunder<\/strong><\/p><p>Kunder b\u00f8r alltid kontakte partneren sin for \u00e5 f\u00e5 hjelp med Matriks-produktrelaterte problemer. Partnerne kjenner kundens l\u00f8sninger bedre enn vi gj\u00f8r. Vennligst kontakt partneren din for \u00e5 f\u00e5 hjelp.<\/p><p><strong>Partner<\/strong><\/p><p>Partnere er alltid velkomne til \u00e5 kontakte oss for produktrelaterte sp\u00f8rsm\u00e5l. Hvis problemet er relatert til en feil i programvaren v\u00e5r, l\u00f8ser vi selvsagt problemet uten kostnad. Hvis imidlertid problemet ikke er relatert til en feil i programvaren v\u00e5r (dvs. tilpasning i kundens l\u00f8sning), belaster vi v\u00e5re normale timepriser for support.<\/p><p><strong>SLA (Service Level Agreement)<\/strong><\/p><p>Vi er forpliktet til \u00e5 reagere p\u00e5 alle serviceforesp\u00f8rsler innen 48 timer. Dette er ikke det samme som at saken vil bli avsluttet innen 48 timer. Vi vil alltid bestrebe oss p\u00e5 \u00e5 hjelpe v\u00e5re kunder og partnere s\u00e5 raskt som mulig, men svartiden for en foresp\u00f8rsel avhenger sterkt av foresp\u00f8rselens kompleksitet.<\/p><p><strong>Produkt-roadmap<\/strong><\/p><p>Vi er forpliktet til \u00e5 gj\u00f8re programvaren v\u00e5r tilgjengelig p\u00e5 den nyeste plattformen s\u00e5 raskt som mulig og senest 2 m\u00e5neder etter utgivelsen av en ny Microsoft Dynamics NAV-versjon. Vi streber alltid etter \u00e5 bruke s\u00e5 mye standardfunksjonalitet som mulig. Vi \u00f8nsker \u00e5 etterlate \u2013 et s\u00e5 lite fotavtrykk som mulig \u2013 i standardfunksjonaliteten.<\/p><p><strong>Supportlivssyklus<\/strong><\/p><p>Vi forplikter oss til \u00e5 st\u00f8tte produktene v\u00e5re p\u00e5 den n\u00e5v\u00e6rende Microsoft Dynamics NAV-plattformen og den tidligere versjonen. For produktversjoner som gjelder eldre versjoner av Microsoft Dynamics NAV-plattformen (eller Navision), m\u00e5 du forvente lengre supporttid, og vi kan kreve gebyr for tjenesten.<\/p><p><strong>Kontakt<\/strong><\/p><p>Matriks er forpliktet til \u00e5 st\u00f8tte v\u00e5re kunder og partnere med alle slags produktrelaterte tjenester. Du er alltid velkommen til \u00e5 kontakte oss p\u00e5:\u00a0<a href=\"mailto:support@matriks.com\">support@matriks.com.<\/a>\u00a0Vi ber deg om \u00e5 utarbeide en klar og presis beskrivelse av problemet ditt. Dette vil hjelpe oss med \u00e5 hjelpe deg. Vi tilbyr ogs\u00e5 fjernsupport til v\u00e5re kunder via fjernstyring.<em><br \/><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"><span style=\"font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\"><br \/><\/span><\/span><\/em><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"><span style=\"font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.exe\">Last ned TeamViewer-klienten<\/a><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b28514 e-con-full e-flex e-con e-parent\" data-id=\"0b28514\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fdf98e4 e-con-full e-flex e-con e-child\" data-id=\"fdf98e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6cd3b33 e-con-full e-flex e-con e-child\" data-id=\"6cd3b33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2511916 e-con-full e-flex e-con e-child\" data-id=\"2511916\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1191bf elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-einar_core_section_title\" data-id=\"a1191bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tVi jobber med noen av Skandinavias sterkeste bedrifter. Skal vi ogs\u00e5 jobbe med dere?\t\t\t<\/h4>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e6af7 elementor-invisible elementor-widget elementor-widget-button\" data-id=\"63e6af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/no\/kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Bestill en uforpliktende prat<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f5dc69 e-con-full e-flex e-con e-child\" data-id=\"8f5dc69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e0d99 elementor-widget elementor-widget-image\" data-id=\"33e0d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-1024x576.jpg\" class=\"attachment-large size-large wp-image-9337\" alt=\"Konsulent gjennomg\u00e5r tall med kunde\" srcset=\"https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-1024x576.jpg 1024w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-300x169.jpg 300w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-768x432.jpg 768w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-1536x864.jpg 1536w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-18x10.jpg 18w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. Partner Partnere er altid [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-7477","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Matriks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matriks.com\/no\/stoette\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Matriks\" \/>\n<meta property=\"og:description\" content=\"\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. 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