{"id":9509,"date":"2026-11-11T11:33:51","date_gmt":"2026-11-11T11:33:51","guid":{"rendered":"https:\/\/matriks.com\/?page_id=9509"},"modified":"2026-11-11T11:33:51","modified_gmt":"2026-11-11T11:33:51","slug":"bc-supportavtale-sla","status":"publish","type":"page","link":"https:\/\/matriks.com\/no\/ydelser\/bc-supportaftale-sla\/","title":{"rendered":"BC-st\u00f8tteavtale (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9509\" class=\"elementor elementor-9509\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735efa1 e-con-full e-flex e-con e-parent\" data-id=\"735efa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dfcab4 elementor-widget elementor-widget-heading\" data-id=\"9dfcab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tjenester<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e180637 elementor-widget__width-initial elementor-widget elementor-widget-einar_core_section_title\" data-id=\"e180637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tBC-st\u00f8tteavtale (SLA)\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c5591 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e4c5591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fast support for jeres Business Central med garanterte responstider, direkte tilgang til vores Customer Success Team og en fast m\u00e5nedlig pris. V\u00e6lg det niveau, der passer til jeres behov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f1d15 elementor-widget elementor-widget-button\" data-id=\"d4f1d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@matriks.com?subject=BC%20Supportaftale%20(SLA)\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt oss om en supportavtale<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a547de7 e-con-full e-flex e-con e-parent\" data-id=\"a547de7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c3563 elementor-widget elementor-widget-heading\" data-id=\"48c3563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Trygghet i driften<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5de891 elementor-widget elementor-widget-text-editor\" data-id=\"d5de891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Driften av din IT-l\u00f8sning er forretningskritiske. En Matriks SLA fastsetter rammen for den supporten du som kunde har rett til, og gir samtidig tilgang til en rekke kundefordeler hos oss.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad40cf1 elementor-widget elementor-widget-text-editor\" data-id=\"ad40cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Omfatter<\/strong> Microsoft Dynamics 365 Business Central og relaterte tilleggsprodukter fra tredjepartsleverand\u00f8rer. <a href=\"https:\/\/matriks.com\/no\/produkter\/\">Se oversikten over produktene<\/a>.<\/li><li><strong>Direkte tilgang<\/strong> til v\u00e5r Customer Success Team via telefon og e-post. Telefonen er \u00e5pen mandag til torsdag kl. 08.30 til 16.00 og fredag kl. 08.30 til 15.30.<\/li><li><strong>Alle henvendelser<\/strong> registreres som en sak i v\u00e5rt billetsystem og kategoriseres etter alvorlighetsgrad.<\/li><li><strong>Tilpassede l\u00f8sninger<\/strong> Kan inkluderes etter en onboarding der koden er gjennomg\u00e5tt, vurdert og skriftlig godkjent av Matriks.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-771abbc e-con-full e-flex e-con e-parent\" data-id=\"771abbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4666d3 elementor-widget elementor-widget-heading\" data-id=\"c4666d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Velg niv\u00e5<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60eb8d6 elementor-widget elementor-widget-heading\" data-id=\"60eb8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tre niv\u00e5er, slik at du kan velge det som passer for deg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1282583 e-con-full e-flex e-con e-child\" data-id=\"1282583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d19ff16 e-con-full e-flex e-con e-child\" data-id=\"d19ff16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3882bee elementor-widget elementor-widget-heading\" data-id=\"3882bee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-051c872 elementor-widget elementor-widget-heading\" data-id=\"051c872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2 950 NOK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5daa6c3 elementor-widget elementor-widget-text-editor\" data-id=\"5daa6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>per m\u00e5ned eks. mva.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a90a35 elementor-widget elementor-widget-text-editor\" data-id=\"0a90a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Grunnleggende support med garanterte responstider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85cb990 elementor-widget elementor-widget-text-editor\" data-id=\"85cb990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telefon og Matriks Ticket-system<\/li><li>Svarstid p\u00e5 kritiske feil: 6 timer<\/li><li>Svarstid p\u00e5 vesentlige feil: 12 timer<\/li><li>Svarstid p\u00e5 viktige feil og support: 24 timer<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d4150b e-con-full e-flex e-con e-child\" data-id=\"3d4150b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca80be7 elementor-widget elementor-widget-heading\" data-id=\"ca80be7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Pro<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435aff3 elementor-widget elementor-widget-heading\" data-id=\"435aff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5 950 NOK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97a1eb elementor-widget elementor-widget-text-editor\" data-id=\"b97a1eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>per m\u00e5ned eks. mva.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8804c77 elementor-widget elementor-widget-text-editor\" data-id=\"8804c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alt fra Business, med raskere respons og oversikt over oppgraderinger.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-847aafc elementor-widget elementor-widget-text-editor\" data-id=\"847aafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Svarstid p\u00e5 kritiske feil: 3 timer<\/li><li>Svarstid p\u00e5 vesentlige feil: 6 timer<\/li><li>Svarstid p\u00e5 viktige feil og support: 12 timer<\/li><li>Versjonsoverv\u00e5king<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb2b7fc e-con-full e-flex e-con e-child\" data-id=\"bb2b7fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f5de21 elementor-widget elementor-widget-heading\" data-id=\"4f5de21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enterprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f660be4 elementor-widget elementor-widget-heading\" data-id=\"f660be4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">8 950 NOK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3cd26 elementor-widget elementor-widget-text-editor\" data-id=\"6f3cd26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>per m\u00e5ned eks. mva.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32126c4 elementor-widget elementor-widget-text-editor\" data-id=\"32126c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alt fra Business Pro, med raskeste respons og tett oppf\u00f8lging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2aa2c elementor-widget elementor-widget-text-editor\" data-id=\"0a2aa2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Svarstid p\u00e5 kritiske feil: 2 timer<\/li><li>Svarstid p\u00e5 vesentlige feil: 4 timer<\/li><li>Svarstid p\u00e5 viktige feil og support: 6 timer<\/li><li>Ticket Manager<\/li><li>Forretningsutvikling\/KAM med halv\u00e5rlig statusm\u00f8te<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32241d1 e-con-full e-flex e-con e-parent\" data-id=\"32241d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421098d elementor-widget elementor-widget-heading\" data-id=\"421098d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">oversikt<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a481b elementor-widget elementor-widget-heading\" data-id=\"30a481b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sammenlign niv\u00e5ene<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7a057 elementor-widget elementor-widget-text-editor\" data-id=\"fc7a057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"overflow-x:auto\"><table style=\"width:100%;border-collapse:collapse;font-size:16px;line-height:1.4\"><thead><tr><th style=\"text-align:left;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Tjenester<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Business<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Business Pro<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Enterprise<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Pris per m\u00e5ned eks. mva.<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">2 950 NOK<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">5 950 NOK<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">8 950 NOK<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Telefon<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Matriks Ticket-system<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Svarstid, kritiske feil (kategori 1)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 timer<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">3 timer<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">2 timer<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Svarstid, vesentlige feil (kategori 2)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">12 timer<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 timer<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">4 timer<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Svarstid, viktige feil og support (kategori 3)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">24 timer<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">12 timer<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 timer<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Ticket Manager<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Versjonsoverv\u00e5king<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Forretningsutvikling\/KAM<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><\/tbody><\/table><\/div><p style=\"font-size:14px;line-height:22px;color:#666666;margin-top:12px\">\u2713 Leveransen er inkludert \u00d7 Leveransen er ikke inkludert og kan ikke bestilles separat<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3fb41a elementor-widget elementor-widget-text-editor\" data-id=\"f3fb41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Svarstid<\/strong> Er tiden fra at en feil blir registrert til vi begynner feildiagnostisering eller feilretting. Den gjelder feil i kategori 1 til 3 og beregnes innenfor normal arbeidstid. Det er alts\u00e5 ikke den samme tiden som tiden til l\u00f8sning.<\/p><p><strong>Feilkategorier:<\/strong> Kategori 1 (kritisk) betyr at systemet er utilgjengelig for alle brukere. Kategori 2 (viktig) betyr at driftskritiske prosesser ikke kan gjennomf\u00f8res, eller at flere brukere ikke har tilgang. Kategori 3 (viktig) betyr at viktige prosesser ikke kan gjennomf\u00f8res, og at det ikke finnes en rimelig manuell l\u00f8sning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e562be e-con-full e-flex e-con e-parent\" data-id=\"0e562be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd333fb elementor-widget elementor-widget-heading\" data-id=\"cd333fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">S\u00e5dan fungerer det<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e682f elementor-widget elementor-widget-heading\" data-id=\"15e682f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Det er inkludert, og det er ikke<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c6d5cd e-con-full e-flex e-con e-child\" data-id=\"0c6d5cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b7543f0 e-con-full e-flex e-con e-child\" data-id=\"b7543f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2350559 elementor-widget elementor-widget-heading\" data-id=\"2350559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inkludert<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c04db0 elementor-widget elementor-widget-text-editor\" data-id=\"8c04db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Tilgang til Customer Success Team via telefon og e-post<\/li><li>Registrering, kategorisering og utsendelse av henvendelsene deres<\/li><li>Garanterte responstider p\u00e5 feil i kategorier 1 til 3<\/li><li>Fordeler etter niv\u00e5: Ticket Manager, versjonsoverv\u00e5king og halv\u00e5rlig statusm\u00f8te<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-731275b e-con-full e-flex e-con e-child\" data-id=\"731275b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b14968a elementor-widget elementor-widget-heading\" data-id=\"b14968a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Faktureres separat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d1e3b elementor-widget elementor-widget-text-editor\" data-id=\"77d1e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Diagnostisering, feilretting og annen support etter avtalt timepris<\/li><li>Nye oppgaver og endringer<\/li><li>Estimering, planlegging og gjennomf\u00f8ring av oppgraderinger<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af19b0e e-con-full e-flex e-con e-child\" data-id=\"af19b0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1155516 elementor-widget elementor-widget-heading\" data-id=\"1155516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Avtalen og deres rolle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78822bd elementor-widget elementor-widget-text-editor\" data-id=\"78822bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>6 m\u00e5neders ubegrenset periode, deretter automatisk forlengelse med 6 m\u00e5neder, med mindre avtalen opsiges senest 3 m\u00e5neder f\u00f8r utl\u00f8pet<\/li><li>Fakturering forut for 3 m\u00e5neder i strekk<\/li><li>Fortl\u00f8pende oppgradering av l\u00f8sningen deres, oppdatert dokumentasjon, fjerntilgang til systemene og aktiv medvirkning ved feils\u00f8king<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa660c6 e-con-full e-flex e-con e-parent\" data-id=\"aa660c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfc206 elementor-widget elementor-widget-heading\" data-id=\"9bfc206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Kontakt<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a306fef elementor-widget elementor-widget-heading\" data-id=\"a306fef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvilket niv\u00e5 passer til dere?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500769c elementor-widget elementor-widget-text-editor\" data-id=\"500769c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fortell oss hvordan du bruker Business Central i dag, s\u00e5 hjelper vi deg med \u00e5 velge det rette niv\u00e5et. Samtalen er ikke bindende. Vilk\u00e5rene fremg\u00e5r av selve SLA-avtalen, som vi gjerne sender.<\/p><p>Telefon: <a href=\"tel:+4544142440\">+45 44 14 24 40<\/a><br>E-post: <a href=\"mailto:info@matriks.com\">info@matriks.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e7d12 elementor-widget elementor-widget-button\" data-id=\"11e7d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@matriks.com?subject=BC%20Supportaftale%20(SLA)\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt oss om en supportavtale<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ydelser BC Supportaftale (SLA) Fast support til jeres Business Central med garanterede responstider, direkte adgang til vores Customer Success Team og en fast m\u00e5nedlig pris. V\u00e6lg det niveau, der passer til jeres behov. Kontakt os om en supportaftale Tryghed i driften Driften af jeres IT-l\u00f8sning er forretningskritisk. En Matriks SLA fastl\u00e6gger rammerne for den support, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-9509","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BC Supportaftale (SLA) til Business Central | Matriks<\/title>\n<meta name=\"description\" content=\"Fast support til Business Central med garanterede responstider. 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