You can always expect Matriks products to be available for the latest version of Microsoft Dynamics NAV.
Customers should always contact their partner for support on Matriks product related issues. The partners know the customers solutions better than we do. Please contact you partner for support.
Partners are always welcome to contact us for product related issues. If the problem is related to a bug in our software we of course fix the problem at no charge. If the problem however is not related to a bug in our software (i.e. customization in the customer’s solution), we will charge our normal hourly rate for support.
SLA (Service Level Agreement)
We are committed to responding to all service requests within 48 hours. This is not that same as the request will be closed within 48 hours. We will always aim at helping our customers and partners as fast as possible, but the turnaround time for a request very much depends on the complexity of the request.
We are committed to make our software available on the newest platform as soon as possible and no later than 2 month after the release of a new Microsoft Dynamics NAV version. We always strive to use as much standard functionality as possible. We want to leave the smallest footprint possible in the standard functionality.
We are committed to supporting our products on the newest version of the Microsoft Dynamics NAV platform and the previous version. For products version that relates to older versions of the Microsoft Dynamics NAV platform please expect longer turnaround times and we may charge a fee for the service.
Matriks is committed to supporting our customers and partners with all kind of product related services. You are always welcome to contact us at: firstname.lastname@example.org. We kindly ask you to prepare a clear and precise description of your problem. This will help us in helping you.
For support escalation you can contact us at phone number: +45 36 99 14 03.
Please contact us for questions or information in general at email@example.com.