{"id":7477,"date":"2024-04-29T14:31:19","date_gmt":"2024-04-29T14:31:19","guid":{"rendered":"https:\/\/matriks.com\/?page_id=7477"},"modified":"2026-10-09T09:59:01","modified_gmt":"2026-10-09T09:59:01","slug":"support","status":"publish","type":"page","link":"https:\/\/matriks.com\/sv\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7477\" class=\"elementor elementor-7477\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ccfefb e-flex e-con-boxed e-con e-parent\" data-id=\"3ccfefb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-12b8150 e-con-full e-flex e-con e-child\" data-id=\"12b8150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2cab1e elementor-widget elementor-widget-text-editor\" data-id=\"c2cab1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/sv\/produkter\/\">\u00ab Tillbaka till produkter<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959fbce elementor-invisible elementor-widget elementor-widget-einar_core_section_title\" data-id=\"959fbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tSupport\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb67f0 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5cb67f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan alltid r\u00e4kna med att Matriks produkter \u00e4r tillg\u00e4ngliga f\u00f6r den senaste versionen av Microsoft Dynamics NAV.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611b8b6 elementor-widget elementor-widget-text-editor\" data-id=\"611b8b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Kunder<\/strong><\/p><p>Kunder b\u00f6r alltid kontakta sin partner f\u00f6r att f\u00e5 hj\u00e4lp med problem relaterade till Matriks-produkter. Partnerna k\u00e4nner kundernas l\u00f6sningar b\u00e4ttre \u00e4n vi g\u00f6r. Kontakta v\u00e4nligen din partner f\u00f6r att f\u00e5 hj\u00e4lp.<\/p><p><strong>Partner<\/strong><\/p><p>Partner \u00e4r alltid v\u00e4lkomna att kontakta oss f\u00f6r produktrelaterade fr\u00e5gor. Om problemet har samband med ett fel i v\u00e5r programvara l\u00f6ser vi sj\u00e4lvklart problemet utan kostnad. Om problemet d\u00e4remot inte har samband med ett fel i v\u00e5r programvara (dvs. anpassning i kundens l\u00f6sning), debiterar vi v\u00e5rt normala timpris f\u00f6r support.<\/p><p><strong>SLA (Service Level Agreement)<\/strong><\/p><p>Vi har \u00e5tagit oss att besvara p\u00e5 alla servicef\u00f6rfr\u00e5gningar inom 48 timmar. Detta \u00e4r inte detsamma som att \u00e4rendet kommer att avslutas inom 48 timmar. Vi str\u00e4var alltid efter att hj\u00e4lpa v\u00e5ra kunder och partners s\u00e5 snabbt som m\u00f6jligt, men svartiden f\u00f6r en f\u00f6rfr\u00e5gan beror mycket p\u00e5 f\u00f6rfr\u00e5gans komplexitet.<\/p><p><strong>Produkt-roadmap<\/strong><\/p><p>Vi har \u00e5tagit oss att g\u00f6ra v\u00e5r programvara tillg\u00e4nglig p\u00e5 den senaste plattformen s\u00e5 snart som m\u00f6jligt och senast tv\u00e5 m\u00e5nader efter publiceringen av en ny version av Microsoft Dynamics NAV. Vi str\u00e4var alltid efter att anv\u00e4nda s\u00e5 mycket standardfunktioner som m\u00f6jligt. Vi vill l\u00e4mna ett s\u00e5 litet avtryck som m\u00f6jligt i standardfunktionaliteten.<\/p><p><strong>Supportlivscykel<\/strong><\/p><p>Vi \u00e5tar oss att supportera v\u00e5ra produkter p\u00e5 den nuvarande Microsoft Dynamics NAV-plattformen och den tidigare versionen. F\u00f6r produktversioner som r\u00f6r \u00e4ldre versioner av Microsoft Dynamics NAV-plattformen (eller Navision) f\u00e5r du r\u00e4kna med l\u00e4ngre handl\u00e4ggningstid \u2013 och vi kan ta ut en avgift f\u00f6r tj\u00e4nsten.<\/p><p><strong>Kontakt<\/strong><\/p><p>Matriks \u00e4r engagerade i att st\u00f6dja v\u00e5ra kunder och partners med alla typer av produktrelaterade tj\u00e4nster. Du \u00e4r alltid v\u00e4lkommen att kontakta oss p\u00e5:\u00a0<a href=\"mailto:support@matriks.com\">support@matriks.com.<\/a>\u00a0Vi ber dig att utarbeta en tydlig och exakt beskrivning av ditt problem. Detta kommer att hj\u00e4lpa oss att hj\u00e4lpa dig. Vi erbjuder \u00e4ven fj\u00e4rrsupport till v\u00e5ra kunder via fj\u00e4rrstyrning.<em><br \/><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"><span style=\"font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\"><br \/><\/span><\/span><\/em><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"><span style=\"font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.exe\">Ladda ner TeamViewer-klienten<\/a><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b28514 e-con-full e-flex e-con e-parent\" data-id=\"0b28514\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fdf98e4 e-con-full e-flex e-con e-child\" data-id=\"fdf98e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6cd3b33 e-con-full e-flex e-con e-child\" data-id=\"6cd3b33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2511916 e-con-full e-flex e-con e-child\" data-id=\"2511916\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1191bf elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-einar_core_section_title\" data-id=\"a1191bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tVi arbetar med n\u00e5gra av Skandinaviens starkaste f\u00f6retag. Ska vi ocks\u00e5 arbeta med er?\t\t\t<\/h4>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e6af7 elementor-invisible elementor-widget elementor-widget-button\" data-id=\"63e6af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/sv\/kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Boka ett f\u00f6ruts\u00e4ttningsl\u00f6st samtal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f5dc69 e-con-full e-flex e-con e-child\" data-id=\"8f5dc69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e0d99 elementor-widget elementor-widget-image\" data-id=\"33e0d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-1024x576.jpg\" class=\"attachment-large size-large wp-image-9337\" alt=\"Konsult g\u00e5r igenom siffror med kund\" srcset=\"https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-1024x576.jpg 1024w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-300x169.jpg 300w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-768x432.jpg 768w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-1536x864.jpg 1536w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang-18x10.jpg 18w, https:\/\/matriks.com\/wp-content\/uploads\/2026\/10\/raadgivermoede-gennemgang.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. Partner Partnere er altid [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-7477","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Matriks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matriks.com\/sv\/support\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Matriks\" \/>\n<meta property=\"og:description\" content=\"\u00ab Tilbage til produkter Support Du kan altid forvente, at Matriks produkter er tilg\u00e6ngelige til nyeste version af Microsoft Dynamics NAV. Kunder Kunder b\u00f8r altid kontakte deres partner for at f\u00e5 hj\u00e6lp til Matriks-produktrelaterede problemer. Partnerne kender kundernes l\u00f8sninger bedre, end vi g\u00f8r. Kontakt venligst din partner for at f\u00e5 hj\u00e6lp. 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