{"id":9509,"date":"2026-11-11T11:33:51","date_gmt":"2026-11-11T11:33:51","guid":{"rendered":"https:\/\/matriks.com\/?page_id=9509"},"modified":"2026-11-11T11:33:51","modified_gmt":"2026-11-11T11:33:51","slug":"bc-supportavtal-sla","status":"publish","type":"page","link":"https:\/\/matriks.com\/sv\/ydelser\/bc-supportaftale-sla\/","title":{"rendered":"BC Supportaftal (SLA)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9509\" class=\"elementor elementor-9509\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735efa1 e-con-full e-flex e-con e-parent\" data-id=\"735efa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dfcab4 elementor-widget elementor-widget-heading\" data-id=\"9dfcab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tj\u00e4nster<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e180637 elementor-widget__width-initial elementor-widget elementor-widget-einar_core_section_title\" data-id=\"e180637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"einar_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tBC Supportaftal (SLA)\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c5591 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e4c5591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Snabb support f\u00f6r er Business Central med garanterade svarstider, direkt tillg\u00e5ng till v\u00e5rt kundsupportteam och en fast m\u00e5nadsavgift. V\u00e4lj det niv\u00e5 som passar era behov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f1d15 elementor-widget elementor-widget-button\" data-id=\"d4f1d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@matriks.com?subject=BC%20Supportaftale%20(SLA)\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakta oss om ett supportavtal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a547de7 e-con-full e-flex e-con e-parent\" data-id=\"a547de7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c3563 elementor-widget elementor-widget-heading\" data-id=\"48c3563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Trygghet i driften<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5de891 elementor-widget elementor-widget-text-editor\" data-id=\"d5de891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Driften av er IT-l\u00f6sning \u00e4r aff\u00e4rskritisk. En Matriks SLA fastst\u00e4ller ramarna f\u00f6r den support som ni som kund \u00e4r ber\u00e4ttigade till, samtidigt som den ger tillg\u00e5ng till en rad kundf\u00f6rdelar hos oss.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad40cf1 elementor-widget elementor-widget-text-editor\" data-id=\"ad40cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Inneh\u00e5ller<\/strong> Microsoft Dynamics 365 Business Central och relaterade till\u00e4ggsprodukter fr\u00e5n tredjepartsleverant\u00f6rer. <a href=\"https:\/\/matriks.com\/sv\/produkter\/\">Se \u00f6versikten \u00f6ver produkter<\/a>.<\/li><li><strong>Direkt \u00e5tkomst<\/strong> kontakta v\u00e5r Customer Success Team via telefon och e-post. Telefonen \u00e4r \u00f6ppen m\u00e5ndag till torsdag kl. 08.30 till 16.00 och fredag kl. 08.30 till 15.30.<\/li><li><strong>Alla fr\u00e5gor<\/strong> registreras som en sak i v\u00e5rt biljettsystem och kategoriseras efter allvarlighetsgrad.<\/li><li><strong>Specialanpassningar<\/strong> Kan inkluderas efter en onboarding d\u00e4r koden granskas, bed\u00f6ms och skriftligen godk\u00e4nns av Matriks.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-771abbc e-con-full e-flex e-con e-parent\" data-id=\"771abbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4666d3 elementor-widget elementor-widget-heading\" data-id=\"c4666d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">V\u00e4lj niv\u00e5<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60eb8d6 elementor-widget elementor-widget-heading\" data-id=\"60eb8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tre niv\u00e5er s\u00e5 att du kan v\u00e4lja det som passar dig<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1282583 e-con-full e-flex e-con e-child\" data-id=\"1282583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d19ff16 e-con-full e-flex e-con e-child\" data-id=\"d19ff16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3882bee elementor-widget elementor-widget-heading\" data-id=\"3882bee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">F\u00f6retag<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-051c872 elementor-widget elementor-widget-heading\" data-id=\"051c872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2 950 SEK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5daa6c3 elementor-widget elementor-widget-text-editor\" data-id=\"5daa6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>per m\u00e5nad exkl. moms<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a90a35 elementor-widget elementor-widget-text-editor\" data-id=\"0a90a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Grundl\u00e4ggande support med garanterade svarstider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85cb990 elementor-widget elementor-widget-text-editor\" data-id=\"85cb990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telefon och Matriks Ticket-system<\/li><li>Response-tid f\u00f6r kritiska fel: 6 timmar<\/li><li>Response time for significant errors: 12 hours<\/li><li>Svarstid p\u00e5 viktiga fel och support: 24 timmar<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d4150b e-con-full e-flex e-con e-child\" data-id=\"3d4150b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca80be7 elementor-widget elementor-widget-heading\" data-id=\"ca80be7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Pro<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435aff3 elementor-widget elementor-widget-heading\" data-id=\"435aff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5 950 SEK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97a1eb elementor-widget elementor-widget-text-editor\" data-id=\"b97a1eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>per m\u00e5nad exkl. moms<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8804c77 elementor-widget elementor-widget-text-editor\" data-id=\"8804c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Allt fr\u00e5n Business, med snabbare respons och \u00f6verblick \u00f6ver uppgraderingar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-847aafc elementor-widget elementor-widget-text-editor\" data-id=\"847aafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Responstid p\u00e5 kritiska fel: 3 timmar<\/li><li>Svarstid p\u00e5 v\u00e4sentliga fel: 6 timmar<\/li><li>Svarstid p\u00e5 viktiga fel och support: 12 timmar<\/li><li>Versionkontroll<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb2b7fc e-con-full e-flex e-con e-child\" data-id=\"bb2b7fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f5de21 elementor-widget elementor-widget-heading\" data-id=\"4f5de21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enterprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f660be4 elementor-widget elementor-widget-heading\" data-id=\"f660be4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">8 950 SEK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3cd26 elementor-widget elementor-widget-text-editor\" data-id=\"6f3cd26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>per m\u00e5nad exkl. moms<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32126c4 elementor-widget elementor-widget-text-editor\" data-id=\"32126c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Allt fr\u00e5n Business Pro, med snabbaste respons och n\u00e4ra uppf\u00f6ljning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2aa2c elementor-widget elementor-widget-text-editor\" data-id=\"0a2aa2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Response-tid p\u00e5 kritiska fel: 2 timmar<\/li><li>Svarstid p\u00e5 v\u00e4sentliga fel: 4 timmar<\/li><li>Svarstid p\u00e5 viktiga fel och support: 6 timmar<\/li><li>Ticket Manager<\/li><li>Aff\u00e4rsutveckling\/KAM med halv\u00e5rsvis statusm\u00f6te<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32241d1 e-con-full e-flex e-con e-parent\" data-id=\"32241d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421098d elementor-widget elementor-widget-heading\" data-id=\"421098d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00d6versikt<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a481b elementor-widget elementor-widget-heading\" data-id=\"30a481b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">J\u00e4mf\u00f6r niv\u00e5erna<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7a057 elementor-widget elementor-widget-text-editor\" data-id=\"fc7a057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"overflow-x:auto\"><table style=\"width:100%;border-collapse:collapse;font-size:16px;line-height:1.4\"><thead><tr><th style=\"text-align:left;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Tj\u00e4nster<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">F\u00f6retag<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Business Pro<\/th><th style=\"text-align:center;padding:12px 14px;background:#112333;color:#ffffff;font-weight:600;white-space:nowrap\">Enterprise<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Pris per m\u00e5nad exkl. moms<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">2 950 SEK<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">5 950 SEK<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">8 950 SEK<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Telefon<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Matriks-biljettsystem<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Response-tid, kritiska fel (kategori 1)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 timmar<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">3 timmar<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">2 timmar<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Response-tid, v\u00e4sentliga fel (kategori 2)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">12 timmar<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 timmar<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">4 timmar<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Response-tid, viktiga fel och support (kategori 3)<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">24 timmar<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">12 timmar<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">6 timmar<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Ticket Manager<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Versionkontroll<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><tr><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6\">Aff\u00e4rsutveckling\/kundservice<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u00d7<\/td><td style=\"padding:11px 14px;border-bottom:1px solid #D9E0E6;text-align:center;white-space:nowrap\">\u2713<\/td><\/tr><\/tbody><\/table><\/div><p style=\"font-size:14px;line-height:22px;color:#666666;margin-top:12px\">\u2713 Leveransen ing\u00e5r \u00d7 Leveransen ing\u00e5r inte och kan inte best\u00e4llas separat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3fb41a elementor-widget elementor-widget-text-editor\" data-id=\"f3fb41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Svarstid<\/strong> Det \u00e4r tiden fr\u00e5n att en incident har uppr\u00e4ttats till dess att vi p\u00e5b\u00f6rjar fejldiagnostik eller \u00e5tg\u00e4rder. Den g\u00e4ller fel i kategorierna 1 till 3 och ber\u00e4knas inom normal arbetstid. Det \u00e4r allts\u00e5 inte samma sak som tiden f\u00f6r l\u00f6sning.<\/p><p><strong>Felkategorier:<\/strong> Kategori 1 (kritisk) betyder att systemet \u00e4r otillg\u00e4ngligt f\u00f6r alla anv\u00e4ndare. Kategori 2 (v\u00e4sentlig) betyder att driftskritiska processer inte kan genomf\u00f6ras eller att flera anv\u00e4ndare inte har \u00e5tkomst. Kategori 3 (viktig) betyder att viktiga processer inte kan genomf\u00f6ras och att det inte finns n\u00e5gon rimlig manuell l\u00f6sning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e562be e-con-full e-flex e-con e-parent\" data-id=\"0e562be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd333fb elementor-widget elementor-widget-heading\" data-id=\"cd333fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">S\u00e5 fungerar det<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e682f elementor-widget elementor-widget-heading\" data-id=\"15e682f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Det \u00e4r inkluderat, och det \u00e4r inte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c6d5cd e-con-full e-flex e-con e-child\" data-id=\"0c6d5cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b7543f0 e-con-full e-flex e-con e-child\" data-id=\"b7543f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2350559 elementor-widget elementor-widget-heading\" data-id=\"2350559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inkluderat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c04db0 elementor-widget elementor-widget-text-editor\" data-id=\"8c04db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Tillg\u00e5ng till kundsucc\u00e9teamet via telefon och e-post<\/li><li>Registrering, kategorisering och skickning av era f\u00f6rfr\u00e5gningar<\/li><li>Garanti f\u00f6r svarstider p\u00e5 fel i kategorierna 1\u20133<\/li><li>F\u00f6rdelar efter niv\u00e5: Ticket Manager, versionsovervakning och halv\u00e5rsvis statusm\u00f6te<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-731275b e-con-full e-flex e-con e-child\" data-id=\"731275b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b14968a elementor-widget elementor-widget-heading\" data-id=\"b14968a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Faktureras separat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77d1e3b elementor-widget elementor-widget-text-editor\" data-id=\"77d1e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Diagnostisering, felkorrigering och \u00f6vrig support enligt avtalad timpris<\/li><li>Nya uppgifter och f\u00f6r\u00e4ndringar<\/li><li>Ber\u00e4kning, planering och genomf\u00f6rande av uppgraderingar<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af19b0e e-con-full e-flex e-con e-child\" data-id=\"af19b0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1155516 elementor-widget elementor-widget-heading\" data-id=\"1155516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Avtalet och er roll<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78822bd elementor-widget elementor-widget-text-editor\" data-id=\"78822bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>6 m\u00e5naders obegr\u00e4nsad period, d\u00e4refter automatiskt f\u00f6rl\u00e4ngning med 6 m\u00e5nader, om inte avtalet s\u00e4gs upp senast 3 m\u00e5nader innan utg\u00e5ngen.<\/li><li>Fakturering i 3 m\u00e5nader i taget<\/li><li>Fortl\u00f6pande uppgradering av er l\u00f6sning, uppdaterad dokumentation, fj\u00e4rr\u00e5tkomst till systemen och aktiv medverkan vid fels\u00f6kning<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa660c6 e-con-full e-flex e-con e-parent\" data-id=\"aa660c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfc206 elementor-widget elementor-widget-heading\" data-id=\"9bfc206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Kontakt<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a306fef elementor-widget elementor-widget-heading\" data-id=\"a306fef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vilken niv\u00e5 passar er?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500769c elementor-widget elementor-widget-text-editor\" data-id=\"500769c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ber\u00e4tta f\u00f6r oss hur du anv\u00e4nder Business Central idag, s\u00e5 hj\u00e4lper vi dig att v\u00e4lja r\u00e4tt niv\u00e5. Samtalet \u00e4r obehagligt. Villkoren framg\u00e5r av sj\u00e4lva SLA-avtalet, som vi g\u00e4rna skickar.<\/p><p>Telefon: <a href=\"tel:+4544142440\">+45 44 14 24 40<\/a><br>E-post: <a href=\"mailto:info@matriks.com\">info@matriks.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e7d12 elementor-widget elementor-widget-button\" data-id=\"11e7d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@matriks.com?subject=BC%20Supportaftale%20(SLA)\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakta oss om ett supportavtal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ydelser BC Supportaftale (SLA) Fast support til jeres Business Central med garanterede responstider, direkte adgang til vores Customer Success Team og en fast m\u00e5nedlig pris. V\u00e6lg det niveau, der passer til jeres behov. Kontakt os om en supportaftale Tryghed i driften Driften af jeres IT-l\u00f8sning er forretningskritisk. En Matriks SLA fastl\u00e6gger rammerne for den support, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-9509","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BC Supportaftale (SLA) til Business Central | Matriks<\/title>\n<meta name=\"description\" content=\"Fast support til Business Central med garanterede responstider. V\u00e6lg mellem Business, Business Pro og Enterprise fra 1.950 kr. pr. m\u00e5ned ex. moms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matriks.com\/sv\/tjanster\/bc-supportavtal-sla\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BC Supportaftale (SLA) til Business Central | Matriks\" \/>\n<meta property=\"og:description\" content=\"Fast support til Business Central med garanterede responstider. V\u00e6lg mellem Business, Business Pro og Enterprise fra 1.950 kr. pr. m\u00e5ned ex. moms.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/matriks.com\/sv\/tjanster\/bc-supportavtal-sla\/\" \/>\n<meta property=\"og:site_name\" content=\"Matriks\" \/>\n<meta property=\"og:image\" content=\"https:\/\/matriks.com\/wp-content\/uploads\/2024\/05\/some.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/matriks.com\\\/ydelser\\\/bc-supportaftale-sla\\\/\",\"url\":\"https:\\\/\\\/matriks.com\\\/ydelser\\\/bc-supportaftale-sla\\\/\",\"name\":\"BC Supportaftale (SLA) til Business Central | Matriks\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/matriks.com\\\/#website\"},\"datePublished\":\"2026-11-11T11:33:51+00:00\",\"description\":\"Fast support til Business Central med garanterede responstider. 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