Support
You can always expect Matrik's products to be available for the latest version of Microsoft Dynamics NAV.
Customers
Customers should always contact their partner for assistance with Matriks product related issues. The partners know the customers' solutions better than we do. Please contact your partner for assistance.
Partner
Partners are always welcome to contact us with product-related questions. If the problem is related to a bug in our software, we will of course fix the problem free of charge. However, if the issue is not related to a bug in our software (ie customization in the customer's solution), we will charge our normal hourly rate for support.
SLA (Service Level Agreement)
We are committed to responding to all service requests within 48 hours. This does not mean that the case will be closed within 48 hours. We will always aim to help our customers and partners as quickly as possible, but the response time for an inquiry is highly dependent on the complexity of the request.
Product roadmap
We are committed to making our software available on the latest platform as soon as possible and no later than 2 months after the release of a new Microsoft Dynamics NAV version. We always strive to use as much standard functionality as possible. We want to leave – as small a footprint as possible – in the standard functionality.
Support Lifecycle
We are committed to supporting our products on the current Microsoft Dynamics NAV platform and the previous version. For product versions that relate to older versions of the Microsoft Dynamics NAV platform (or Navision), you must expect longer support times of - and we may charge a fee for the service.
Contact
Matriks is committed to supporting our customers and partners with all kinds of product-related services. You are always welcome to contact us at: support@matriks.com.
We ask you to prepare a clear and precise description of your problem. This will help us to help you. We also provide remote support to our customers via remote control. support@matriks.com. Vi beder dig om at udarbejde en klar og præcis beskrivelse af dit problem. Dette vil hjælpe os, med at hjælpe dig. Vi yder også fjernsupport til vores kunder via remote control.
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Our customers
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